What's New on Civil Service Medical and Dental Benefits
Dental Services
New Registration Arrangements for New Dental Cases
- With the implementation of new registration arrangements for new dental cases from 5 January 2024, civil service eligible persons (CSEPs) can submit the completed e-Registration Form for New Dental Consultation Waiting List for CSEPs via this weblink or the weblink on the website of Department of Health (DH) to complete a one-time registration for joining the waiting list for new dental appointment. The registration platform has no quota restriction. All applicants have to use the “iAM Smart+” account to electronically fill in and submit the e-Form. In this regard, those who wish to register to join the waiting list for new dental cases should apply for/upgrade their “iAM Smart+” account in advance. For information on how to apply for/upgrade the “iAM Smart+” account, please visit “iAM Smart” website. The waiting order will be determined based on the time when the e-Form is submitted.
- After the launch of the e-Form, DH will still accept telephone registration for new dental cases to assist CSEPs in need in filling the required information in the e-Form. CSEPs in need can register for new dental cases, enquire about the new registration arrangements and seek necessary assistance from DH via its registration/enquiry/support hotline (Tel. No.: 2892 1099).
- In view of the above new registration arrangement, the arrangement of calling DH on the first working day of a month for registration of new dental cases ceased with effect from 2 January 2024.
- Introductory video (in Chinese only)
Pilot Scheme on Dental Services (Dental Scaling) for Civil Service Eligible Persons
- The Government launches the Pilot Scheme on Dental Services (Dental Scaling) for Civil Service Eligible Persons (the Pilot Scheme), under which some CSEPs are arranged to receive dental scaling services from private dental clinics. The Pilot Scheme covers a service period from 1 August 2023 to 31 January 2025, lasting for 18 months. For details about the Pilot Scheme, please visit the website of DH at www.dh.gov.hk/english/main/main_ds/main_psds.html or call 3952 7700 to listen to the pre-recorded introduction.
- Introductory video (in Chinese only)
- Since end July 2023, DH has been inviting eligible persons without history of serious oral diseases and with dental recall appointments in January 2024 or after in batches through SMS under the name of “HKDH” to participate in the Pilot Scheme. Starting from mid April 2024, CSEPs who have registered for new dental consultation will also be invited to join the Pilot Scheme in batches. Invited persons who agree to participate in the Pilot Scheme should make an appointment for dental scaling services within one month with one of the designated private dental clinics under the Pilot Scheme, and complete the dental scaling services within three months upon receipt of the invitation SMS. The list of clinics, with the number of appointment slots available for booking in the coming two weeks, are available on DH’s website.
Dental Service Extended Operating Hours
- Please refer to the updated list for details on the dental clinics which provide extended operating hours. CSEPs should contact their dental clinic for details and make prior appointment before attending the dental clinic during the extended service hours.
Medical Services Provided by Hospital Authority
Pilot Scheme for Provision of Civil Servant Discs for Serving Civil Servants in Evening Session of Violet Peel General Outpatient Clinic
- With effect from 1 December 2023, Violet Peel General Outpatient Clinic (VPGOPC) has been providing five civil servant discs to serving civil servants in its evening session each day from Monday to Friday (except public holidays). The consultation hours of the evening session of VPGOPC are from 6:00 p.m. to 10:00 p.m. and the registration hours for the civil servant discs in the evening session are from 5:45 p.m. to 6:30 p.m. The existing arrangement of advance booking of civil servant discs by telephone at VPGOPC remains unchanged (booking time: 8:30 a.m. – 12:45 p.m. and 1:45 p.m. – 4:30 p.m.). Serving civil servants may make advance booking of civil servant discs for day and evening sessions on the same day at VPGOPC by telephone during the above booking time.